Listening
Why a Pause Can Change the Shape of an Answer
A thoughtful pause after a question gives someone room to shape a fuller answer, while helping you listen without…
The reading room
All pieces
Explore pieces on questions, listening, disagreement and the small choices that shape a conversation.
Questions
Open Question or Specific Prompt: Choosing a Conversation Starter
Choose an open question or specific prompt to suit the setting, giving a relaxed conversation enough direction without…
Conversation
How Conversation Cards Give a Group a Starting Point
Conversation cards give a group a shared starting point, with practical ways to choose, adapt, and use prompts without…
Disagreement
The Common-Ground Shortcut in a Disagreement
The common-ground shortcut can blur a real disagreement. Learn when to seek shared aims and when to name the…
Group Talk
A Closing Round for a Group Discussion That Has Run Its Course
A closing round for a group discussion gives a tired meeting a clear ending, captures what participants now…